General Dutchie Customer Information

Second Life Marketplace purchases

Dutchie designs that are purchased on the Second Life Marketplace, can be redelivered by you yourself.

Go to your Second Life marketplace account and click on Order History, or to the listing of the previously purchased item itself. There should be a green bar at the top of the page that leads to the option to redeliver.

If the purchase is long ago, or if you have a lot of purchase history, it may be hard to find. If so, or in case of failed transactions or double purchases, please send a notecard or IM to Michael Dereham in Second Life or send us an email, preferably with the transaction information.

In-World Purchases

If a delivery from a purchase in Second Life fails it often helps to log in and out. After logging back in, the missing item can often be found in inventory.

For redelivery of Dutchie Second Life furniture you have purchased inworld in case of failed transactions or double purchases, please send a notecard or IM to Michael Dereham in Second Life or mail us with the transaction information.

You can find this information in your account on the Second Life website: accounts.secondlife.com/transaction_history This is proof of your purchase, like a real-life receipt.

Please note: inworld purchases are stored on the Second Life website for only 30 days. If you need the redelivery of something you purchased longer ago, we can redeliver if you send us the following information:

• the name of the design
• the name of the avatar that made the purchase, you, or the person that gifted it to you
• approximately when it was purchased

Please send this information in a notecard or IM to Michael Dereham in Second Life or use the mail us. We do our best to get back to you within 24 hours.

Redelivery or service retired designs

We are sorry, but cannot redeliver or provide service for designs that have been retired from our store. We can only offer redelivery and service for designs that are still available in the store.

No Redelivery to Alts

There is no way we can recognize alts, only the Lindens can do that. Therefore we will not redeliver Dutchie Second Life furniture to another account. We can only deal with and redeliver to the avatar that has made the purchase.

Recovering missing inventory and empty folders by clearing inventory cache

If you log in to find empty folders in your inventory, clearing inventory cache should make all your possessions return to your inventory.

In the official Second Life viewer: Go to Edit > Preferences on the menu bar and click the Advanced tab.
Click the Clear History button. Exit Second Life and log back in.

In the Firestorm viewer: Hit Control P for Preferences, then go to the Network tab, to the Directories and click Clear Inventory Cache. Log out and back in.

When your inventory is fully loaded, type ‘Dutchie’ in the box on top of your inventory where it says ‘Filter Inventory’.

Also helpful to make your inventory load again, is logging in with a different viewer. If you use the official Second Life viewer, try logging in with the Firestorm viewer for example, or the other way around.

More tips on inventory recovery can be found on the Second Life Wiki. The phoenix firestorm viewer also dedicated a page to recovering lost Second Life inventory.

Items still missing after clearing inventory cache

If your items are still missing after that, we can redeliver them if you send us the following information:

• the name of the design
• the name of the avatar that made the purchase, you, or the person that gifted it to you
• approximately when it was purchased

Please send this information in a notecard or IM to Michael Dereham in Second Life or use the contact page to mail us. We do our best to get back to you within 24 hours.

All Dutchie’s Second Life designs have mod/copy/no transfer permissions. Due to the limitations of the Second Life permissions system, it is not possible to return purchases, therefore all sales are final.

All Dutchie’s designs are available for testing inworld at Dutchie, so please try them before you buy.

Dutchie only gives refunds in case of double purchases.

If you made a double purchase by accident, please send a notecard or IM to Michael Dereham in Second Life or send us an email, preferably with the transaction information.

We don’t offer custom work or modifications. All designs are only sold as they are in the store. But if you have a great idea for a design, please send a notecard or use the contact page.

All designs have mod/copy/no transfer permissions, except for the content like animations and scripts inside. That means you can modify everything about furniture, even make it invisible and lay it over other furniture.

Always make a copy before editing your Dutchie Second Life furniture.

Dutchie’s models are not for sale with full permissions and Dutchie’s textures or animations are not for sale separately.

Dutchie designs are protected under intellectual property laws. DMCA notifications will be issued for infringements.

All pictures and all text on this website are made or written by Froukje Hoorenbeek and copyrighted. No text or pictures may be used in any manner without her specific permission.

Upgrading your Dutchie furniture to adult

It’s always possible to upgrade a PG furniture piece to a larger version of the engine with more animations. Please send the transaction information on the purchase, together with the name of the version you would like to have, please send a notecard to Michael Dereham in Second Life, or use the contact page. If the purchase was long ago, send us information on the first purchase like the name of the design, who purchased it, and approximately when it was purchased.

Upgrading Houseboat New Amsterdam to adult

We offer 4 different adult versions of Dutchie’s furnished Second Life houseboat New Amsterdam inworld, with a big discount. But if you buy the PG version and want to upgrade later, that is possible as well. The different upgrade packages are:

• Adult Vanilla: 14.998 L$
  8 pieces: bath, kitchen, cocktail chair, lapdance chair, sofa, mirror closet, shower, bed
• Maledom: 19.998 L$
  9 pieces: bath, kitchen, cocktail chair, lapdance chair, sofa, mirror closet, shower plus, bed plus, maledom desk
• Femdom: 22.998 L$
  10 pieces: bath, kitchen, cocktail chair, lapdance chair, sofa, mirror closet, shower, bed, femdom desk, femdom daybed
• All kinks: 24.998 l$
  10 pieces: bath, kitchen, cocktail chair, lapdance chair, sofa, mirror closet, shower plus, bed plus, maledom+femdom desk, femdom daybed

You can also upgrade pieces separately, at a 10% discount. We realize some of you may have already purchased some of the furniture, so we will adjust the prices with your purchase history in mind.

If you own the houseboat and want to upgrade, please send Michael Dereham a notecard inworld, or use the contact page.

Upgrading Villa Utrecht to adult

We offer an adult version of Dutchie’s furnished Second Life villa Utrecht inworld, with a big discount. But if you buy the PG version and want to upgrade later, that is possible as well.

Buyers of the furnished villa can get a complete adult upgrade for a discount of over 20%, which comes to 20.000 L$. The complete adult upgrade includes 13 adult pieces of furniture plus 3 of those that come in different versions, so you get 16 different adult engines in total.

You can also upgrade pieces separately, at a 10% discount.

The included adult furniture pieces are:
Adult sofa: 2.500 L$
Female writing desk: 200 L$
femdom chaise longue: 1.800 L$
Adult kitchen: 1.500 L$
Adult scrub bucket: 1.250 L$
Adult folding table: 1.250 L$
Mistress and master chairs: 5.000 L$
Adult bath: 2.200 L$
Bondage/spanking chair: 1.250 L$
Erotic reading chair: 150 L$

The adult pieces that come in different adult versions:

Gustavian sexbed MF: 3.200 L$ or FF: 2.700 L$
Teak canopy sexbed: 3.200 L$ or BDSM bed: 4.200 L$
Sex shower: 1.500 L$ or BDSM shower: 2.000 L$

If you wish to upgrade your Second Life house with adult furniture please contact Michael Dereham in Second Life, or use the contact page.

Dutchie offers a 10 percent discount to customers who purchase in quantities of 25.000 L$ or more within 1 month.

To receive this discount, save all the transaction information on the purchases like the date, time, ID prefix, details and price, and send it in a notecard to Michael Dereham or use the contact page.

Complete furnished houses are not included in this offer because they already come with a large discount.

We try to keep our selection of Dutchie Second Life furniture as up-to-date as possible and send out free updates of our most popular engines with new features like Lovense sex toy compatibility or Bento hands regularly. But some the designs that we offer in Dutchie’s store, cannot be updated.

Examples of engines that cannot be updated are Dutchie’s bistro table and the dining table for 8. Both have been scripted with AVsitter 1, which could hold many more props then the later script versions AVsitter 2, but cannot give auto attaching props. AVsitter 2 scripts can make all props auto attach, but they cannot hold as many props as were used in the older tables.

In other cases, it is a matter of cost versus profit. Updating engines is very time-consuming work and that time can be better spent on developing new and better creations.

Visit Dutchie on the Second Life Marketplace for gifting.

Bloggers

Dutchie loves your work and is always happy to see Dutchie designs photographed and blogged, so please send links and add your photos to the Dutchie Second Life Flickr Group. If you would like to become a part of our blogger group, please contact our Blogger, Clubs, and Social Media Manager Caitlin Tobias for more information.

Clubs

We also love to see how our designs are used in many Second Life clubs. We even send new designs to a few of our favorites that really fit the Dutchie style sometimes. Our Blogger, Clubs and Social Media Manager is Caitlin Tobias, please contact her for more information.

Second Life Events

Dutchie rarely participates in Second Life events because complicated scripted engines and hard deadlines don’t combine well. But we make exceptions, please send invites to our Blogger, Clubs and Social Media Manager Caitlin Tobias.

Donations and sponsoring

We respect all the work people do in Second Life for their very deserving causes. But we get a lot of requests for sponsorship and donations and can’t support them all. We believe causes benefit most from regular long-term donations, therefor Dutchie donates to several well-chosen causes on a monthly basis.

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Please send any offers to our Blogger, Clubs and Social Media Manager Caitlin Tobias.

Rental space

Dutchie is not interested in satellite stores or rental space right now.

Dutchie Second Life Furniture and Homes values your privacy and we do our best to protect it in any way we can. These are a few things we do to protect your privacy:

• We don’t share information about your purchases
  We don’t share information about your purchases with any parties other than Linden Lab. This is also why we don’t have redelivery terminals for example. We don’t want to store your transaction information in the cloud somewhere. We secure transaction information privately. If you need one of Dutchie’s Second Life designs redelivered, simply contact us. Read underneath for how to proceed in that case.
• We only send notices to you, if you have subscribed to us or if we send you an update
  We will only send you notices, if you subscribed to us by clicking on one of the subscriber boards in our store, or if we are sending an update of a design you have previously purchased. We also send notices in sone of the inworld groups for Second Life content creators and customers. If you wish to unsubscribe from our notices, it is easy. Just teleport to our store and click on one of the many subscribers, or send us a mail.
• We don’t share who our subscribers are 
  We don’t have an inworld group. It is nobody’s business what Second Life groups, shops, and stores you subscribe to, so we keep your subscription to Dutchie news and updates private as well.
• We don’t log who visits our store
  We also don’t keep any information about who visits our store, except for general anonymous information such as how many visits it got per day, busiest hours and such.